Learn About Our Shipping and Return Policy
If there is a problem with your order, please contact us or call (800) 666-9190.
At FCI Billiards, we want to make sure that when you make a purchase you are 100% satisfied with the experience. If you are unhappy with the product, contact us immediately so we can arrange to solve the problem.
If for any reason you are not satisfied with your purchase from FCI Billiards, you may return the item(s) in NEW, UNUSED, AND ORIGINAL CONDITION for 30 days. Your credit will be issued in the same form that payment was made for the item.
For your protection please be sure to send back the item in the original shipping container and insure the product for the full value in case it gets damaged during the return process.
The original shipping charges are non-refundable. If the items purchased fell under the free shipping over $49, the actual incurred shipping charges will be deducted from the refund. Return shipping is the responsibility of the customer, and the items should be fully insured to cover the possibility of any damage during shipping.
Please note that if a refund is requested, it takes 3-5 business days to process from the time we receive your item(s) back into stock. This gives our return department and quality control the time they need to personally handle each return. Videos, DVD’s, books, personalized or special order items are non-refundable; however exchanges for the same title is allowed in case the DVD or video is defective or damaged in transit. The cost of any cue or shaft customizations is non-refundable. This includes the cost for tip changes or other customizations.
If you have ordered multiple items that are different brands, you may have multiple packages being sent to you. If an item is not currently in stock, we will be drop shipping them from the manufacturer, which may cause a later delivery date for your items. If your order is short items, check the packing slip and there would be a note saying if your items will arrive at different times.
If an item is missing or a wrong item has been shipped due to our error, the problem will be corrected at our shipping expense. FCI Billiards will pay for the pick-up of the wrong item as well as the delivery of the correct item. If you have inadvertently ordered the wrong item or wrong type due to customer error, the customer will be liable for shipping expenses to and from FCI Billiards to correct the problem.
5350 W 20th St.
Joplin MO 64804