Shipping and Return Policy

Most orders ship within one business day. If there is a problem with your order, please contact us at sales@fcibilliards.com or call (800) 666-9190.

Return Policy

If you are not satisfied with your purchase, you may return the item(s) in new, unused, and original condition within 30 days. Refunds will be issued in the same form as the original payment and are processed within 1-2 business days after receiving the returned item(s).

A few things to keep in mind:

Original shipping charges are non-refundable. If your order qualified for free shipping, the actual incurred shipping charges will be deducted from your refund.
Return shipping is the responsibility of the customer. Items should be fully insured to cover potential damage during return shipping.
The cost of any cue or shaft customizations, including tip changes, is non-refundable.

Free Shipping

Free shipping on orders over $49.99 is available only for shipments within the contiguous 48 states. If your order qualifies for free shipping but is being shipped outside these states or internationally, our shipping department will contact you regarding any additional charges.

Damaged Goods

If a package arrives damaged, note the damage and call us immediately. Here's what to do:

1

If the driver is present, ask that the damage be noted to expedite the shipping claim. Do not discard the product or packaging, as the carrier may wish to inspect them.

2

If the package is damaged but the merchandise appears unaffected, note the damage on all delivery receipts before signing.

3

If the package is severely damaged, refuse delivery and contact our Customer Service at (800) 666-9190.

4

If you discover damage after delivery, retain the shipping carton and all packing materials and notify both the carrier and FCI Billiards immediately.

Shortages

Although we have two associates verify each order, errors can occasionally occur. Please inspect your shipment carefully upon arrival, unpack everything, and inventory all items. Small items can shift during shipping, so check all packaging materials thoroughly. Customers have 5 days from delivery to report any discrepancies between what was ordered and what was received.

International Shipping

FCI Billiards collects sales tax only for orders originating from the state of Missouri. Customers placing orders from other states or countries are responsible for any regulations, taxes, tariffs, and/or duties imposed by their local governments.

Shipping Errors

Your satisfaction is very important to us. If you've ordered multiple items from different brands, you may receive multiple packages. If an item is not in stock, it may be drop-shipped from the manufacturer, which could result in a later delivery date, check your packing slip for notes about split shipments.

If an item is missing or a wrong item was shipped due to our error, we will correct the problem at our expense. If you ordered the wrong item, return shipping costs to and from FCI Billiards will be your responsibility.

Questions About Your Order?

FCI Billiards — 5350 W 20th St., Joplin, MO 64804
Call us at (800) 666-9190 or send us an email and we'll get back to you quickly.

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